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Terms & Conditions

This website is operated by Reef N' Bay. Throughout the site, the terms “we”, “us” and “our” refer to Reef N' Bay. Reef N' Bay offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Your use of the Website is subject to your agreement with the terms and conditions (the “Agreement”). Please read this Agreement carefully before using the Website.

1. Modifications
As we expand and improve the Website, we might have to make changes to this Agreement. When we do, we will make every effort to let you know right here! By using the our website or Facebook or any other online platform, you acknowledge your receipt of, and consent to, this Agreement and any subsequent modifications made hereafter. However, there may be rare instances where we may have to modify this Agreement at any time without prior notice to you. Therefore, such modifications shall be deemed effective upon the posting of the modified Agreement at the Website. You agree to periodically review the Agreement made available on the Website in order to remain apprised of any and all subsequent modifications. Your continued use of the Website shall be deemed your conclusive acceptance of the Agreement then in effect.

2. Products / Services
We strive for accuracy when it comes to describing our products and/or services. However, we do not and cannot warrant that product and/or service descriptions or other content contained (eg: images) on the Website and where deemed mentioned are entirely accurate, complete, reliable, current, or error-free. If you find any doubt or requires further clarification or explain at ion on the product and/or service, your sole remedy is to contact us at +65 8422 7107 or e-mail us at for further information.

3. Pricing 
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

4. Service Availability
Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.

5. Refund/Return/Exchange/Amendment/Cancellation Policy
(a) Refund Policy: We will arrange for a refund of any item in the event any order is rejected/unfulfilled by us due to unforeseen reason (eg: products are out of stock) after further investigation. Should the investigation shows no fault on our end, we shall not be liable for the case and deemed to reject the refund request.

(b) Return Policy: All orders have been checked for quality and accuracy. Hence, all items are non-returnable upon orders' fulfilment.

(c) Exchange Policy: You must check your order upon delivery and inform us if there is/are any defective/damaged item received. Only defective/damaged items (ie: leakage/item exposed) in the event that the damage are caused by us or our contracted 3rd Party logistics please approach our customer service assistant via the hotline provided for 1-1 exchange item assistance on the day the item is received or whichever date deemed fit.

(d) Amendment Policy: All orders must be checked before the payment is made. However, as a gesture of goodwill, if you have mistakenly purchase products which require amendment of orders, you may contact us. Our customer service will assist you further. Note that the grace period given is within 1 hour from the payment made. However, we do not accept amendment of orders if it is not within the grace period provided from the payment made or in the event the product has been delivered.

(e) Cancellation Policy: All cancellations are not allowed once the order is processed.

6. Third Party Sites
There may be occasions where materials on or of third parties are used/provided on our website or online platform (eg: pictures/videos for illustration purpose). We are not responsible for the content and activities of any third party site linked from and/or outside our website or online platform. Your visit or use of any third party site linked from our website is entirely at your own risk. A link to another website does not mean that Reef N’ Bay endorses or accepts any responsibility for the content displayed on the other website.

7. User Comments, Feedbacks And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:-
(1) to maintain any comments in confidence
(2) to pay compensation for any comments
(3) to respond to any comments
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and conditions. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

8.  Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

9. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) For any unlawful purpose.
(b) To solicit others to perform or participate in any unlawful acts.
(c) To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
(f) To submit false or misleading information.
(g) To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
(h) To collect or track the personal information of others.
(i) To spam, phish, pharm, pretext, spider, crawl, or scrape.
(j) For any obscene or immoral purpose.
(k) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

10.  Disclaimers Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Indemnification
You agree to indemnify, defend and hold harmless Reef N' Bay and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms And Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. Severability
In the event that any provision of these Terms And conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

13. Changes To Terms And Conditions
You can review the most current version of the Terms And Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms And Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms And Conditions constitutes acceptance of those changes.

14. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy for more details.

15. Shipping Information
To view our Delivery Policy for more details.

Any questions about the Terms And Conditions please email us at


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