FAQs
Frequently Asked Questions
We deliver in Singapore Islandwide excluding Jurong Island and Pulau Ubin.
Delivery schedule will be from Monday to Sunday.
Note that, per order is strictly to be delivered to one address only.Our customer service officer will contact you to arrange delivery schedule within 2 hours (based on operating hours) once the payment has been confirmed and received. (Only apply for frozen and chilled products)
Free delivery applicable to order amount $60 and above.
Should the order amount below $60, delivery charges of $10 will be imposed.You will enjoy free delivery if you purchase above $60.
However, delivery charges of $10 will be imposed if you purchase below $60.Yes. Please arrange someone present who can receive and check on the purchases.
If in the event that no one is home to receive your delivery, we'll rearrange your delivery schedule. An additional fee of $10 will be imposed for delivery rearrangement (Only apply for frozen and chilled products).In the event that something has been missed, please inform us immediately upon receiving. If an item is missing from your order, or you have received the wrong item, we will arrange it to be delivered/exchanged upon the agreed schedule.
Return Policy: All orders have been checked for quality and accuracy. Hence, all items are non-returnable upon orders' fulfilment.
Exchange Policy : Upon acceptance of delivery items, must be checked and if there is/are defective/damaged item received. Only defective/damaged items (ie: leakage/item exposed) in the event that the damage are caused during item handling/logistic, you may contact our customer service for a 1-1 exchange item assistance for further inspection on the day the item is received for an agreed exchange delivery schedule.We have temporarily taken down self-collection option.
We'll update you if there is any changes.We only accept payment with Debit Card/Credit Card/Paynow for now. We will be implementing more digital payment gateways in the future.
All orders must be checked before the payment is made. However, as a gesture of goodwill, if you have mistakenly purchase products which require amendment of orders (Grace Period : 1 hour from the payment made), you may contact us via Whatapps us at +65 8422 7107 (Monday – Sunday 9am to 11pm). Our customer service will assist you further. However, we do not accept amendment of orders if it is not within the grace period provided from the payment made or in the event the product has been delivered.
Cancellations are not allowed once the order is processed.
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